We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable or you are not totally satisfied with your purchase within 7 working days following delivery, providing the product is returned in it's original box, in 'as new' condition, unmarked and all polythene packaging unsealed. We can not accept returns if a product has been used and slept on.

Returns must be notified to us within 7 days of the purchase date. You may deliver the goods to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which will be deducted from the refund.

We will exchange free of charge any product that is faulty, please ensure you thoroughly check the goods before signing for them, in he unlikely event they are damaged on delivery please refuse the goods, we will in turn dispatch another item as soon as possible.

Unfortunately we cannot accept refunds or exchanges on any items that have been unpacked, used or slept on, unless they are faulty.

Once we have received any returned items and checked them we will refund your money less any shipping costs.

Returns procedure

Please contact us within 7 days to let us know you are returning any item. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered.

Please note this return policy does not apply to items that have been specially tailored to your requirements or special orders items.

In the unlikely event you do have a warranty claim we request a photograph of the fault to forward to the manufacturers who can then authorise immediate action on your warranty claim.